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// Copy the below lines under window.fcWidget.init inside fw_chat_widget function in the above snippet // To set unique user id in your system when it is available window.fcWidget.setExternalId("john.doe1987"); // To set user name window.fcWidget.user.setFirstName("John"); // To set user email window.fcWidget.user.setEmail("john.doe@gmail.com"); // To set user properties // Note that any other fields passed as properties which are not in the CRM Contact properties already, they will be ignored. window.fcWidget.user.setProperties({ cf_plan: "Pro", // meta property 1 cf_status: "Active" // meta property 2 });