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parts & service

Parts & Service

Machine Down

Production has stopped. Calling is the fastest route to a technician.

Call 717-814-9925Submit A Ticket

Order Parts

Have your machine model and, if you know it, the part number.

Request Parts

Schedule Service

Preventive maintenance, operator training or a new installation.

Book A Visit

Preventative Maintenance

Stop booking service calls you did not plan for

Scheduled PM visits and safety audits catch wear before it stops a line — and let you plan downtime around production instead of the other way round.

Send A Service Request

Tell us what you need and we will route it to the right team.

This routes your request to the right team.
On the plate at the control cabinet. Speeds up triage a lot.
If you know it.
Fault codes, what changed, what you have already tried.
Accepted file types: jpg, jpeg, png, heic, mp4, mov, pdf, Max. file size: 50 MB.
A photo of the control screen or the failed part often resolves it in one reply.

Have This Ready

  • 1Machine modelOn the nameplate, e.g. SC-90 ProCut.
  • 2Serial numberPlate at the control cabinet.
  • 3Fault codeWhatever the control screen is showing.
  • 4A photoOf the screen or the failed part.

Talk To Us Directly

Service & technical support717-814-9925Fastest route to a technician

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