The spare parts department probably isn’t the first thing you think about when deciding where to purchase fenestration fabrication equipment, but it makes a big difference.
If your fenestration fabrication machinery has ever gone down with a deadline looming, you know the anxiety of trying to get up and running again, and thinking about what you’re losing until then.
You’re not just wasting money, but possibly missing out on future business by damaging your reputation.
That’s why the number one priority at Joseph Machine Company is making sure our machines produce value for the customer, all the time. We are invested in keeping our machines in use and making you money by having parts ready and professionals standing by to help get you going again.
Every member of our spare parts department goes above and beyond to get customers replacement components as fast as possible, day or night, workday or weekend.
Anything in our extensive parts inventory can be sent out at a moment’s notice.
Our leading parts expert — with more than 20 years of on-the-job experience — has a delivery driver’s phone number in his contact list, just in case he needs to meet up with him at the local convenience store to get a part out for same-day delivery.
You can often expect parts from our inventory within 48 hours, but in-stock emergency parts can be shipped within 24. If we don’t have it in stock and can’t manufacture it, we’ll get it from our vendors as quickly as possible.
You’ll know about everything necessary to keep your machines running at peak condition with a complete bill of materials, including information on the programmable logic controller, consumables and critical spare parts that you should have on hand to reduce potential downtime.
Your system will be running for years to come with the help of our experienced technicians. More than a thousand of our systems have been operating in the field for more than 15 years.
A customer on the west coast recently had a problem with a critical part and didn’t have a spare on hand.
They called us that morning, and we had the parts and a technician on a plane the same day.
Our technician got their operation moving again within 20 hours — half of the time it would typically take a non-specialized technician.
The extra uptime saved the company around $54,000 in revenue and over 20 hours of production time.
We maintain over $3 million in inventory of frequently requested preventative maintenance parts like spare motors, drives and pneumatic and hydraulic components. We also have a full machine shop that is constantly manufacturing parts for our customers’ machines.
If we don’t have what you need in-house, we’ll reach out to our favorite vendors. If the first vendor doesn't have it, we'll go to vendor two, three, four and five until every option is exhausted. We do everything we can to get our customers back online as rapidly as possible.
Don’t expect that level of service from everyone. Our competitors expect you to source parts yourself. We won’t leave you hanging.
The fastest way to fix a system is to have the parts on hand in your own collection, which is especially important if your facility can’t get timely delivery service. Operations that stock parts with long lead times could get lines moving again within an hour as opposed to a day.
That’s why everyone who purchases a Joseph Machine receives a list of critical spares to keep at the ready. A spare parts quote is included for large projects, so customers know the complete cost to maintain a full inventory.
Some of our proactive customers order up to $50,000 in parts at a time to maintain their inventories.
Our experts have encyclopedic knowledge of Joseph Machine Company’s parts inventory, from this year’s models to machines in the field for 30 years.
We’re always ready to answer customers’ two most important questions: Do you have it, and when can I get it?
For those with older machines that are no longer in production, our experts will dig through the archives to find the best parts available to repair and upgrade the units.
For customers using another company’s systems, we will look for potential efficiencies by cross-referencing your entire production line to see if our parts will work with your machines.
Customers in need of parts, service and/or equipment information can call our main office at (800) 457-7034 and ask for the parts department or email parts@josephmachine.com.
Work with us to achieve your fabrication goals, and we’ll be there to offer support for years to come.
Nobody has a larger parts inventory and will do more to help you be successful.
