Joseph Machine Company is hiring new talent!

Field Service/Help Desk Technician

Job Requirements

Company Description 

Joseph Machine Company is an OEM manufacturer of custom fabricating equipment for the window and door industry. We are in need of a full time Help Desk and Field Service Technician. We offer a competitive compensation package with medical, prescription, dental, vision, paid holidays, vacation time, and more.

General Job Description:

Help Desk Technicians provide customers technical support for electrical, programming and mechanical issues remotely via phone and email. Occasional travel may be required as needed. Strong diagnostic and communications skills are required to be successful at this position.

Service Technicians provide on-site technical, electrical and programming, mechanical, pneumatic, hydraulic support to customers in North America. The position requires overnight travel and weekend travel is sometimes but not often required. The technician must be proficient using measuring devices, multi-meters, laser levels, hand tools and multi-meters. The position also requires independent logical thinking, willingness to be a team player, work efficiently with little or no supervision and strong communications skills. The position requires a high school diploma or its equivalent and formal training in areas of specialty and a valid driver’s license. Position reports to a supervisor or manager.

Key Requirements:


  • Ability to work all levels of electrical voltage; single and three phase

  • Strong ability to troubleshoot and repair electrical problems

  • Ability to understand and navigate through PLC and servo motor drive control software

  • Knowledge of PLC programming

  • Ability to comprehend and demonstrate mechanical assembly and troubleshooting techniques

  • Ability to perform manual assembly of basic machine components and or subassemblies

  • Ability to read mechanical drawings and electrical schematics

  • Ability to read customer supplied fabrication drawings to ensure JMC equipment works within specified parameters

  • Ability to effectively communicate in writing using written text, mechanical and electrical drawings, diagrams and machine schematics to describe a problem or suggested improvements

  • Must have a valid passport or be eligible to obtain one

Additional Requirements:


  • Must have geometry and arithmetic skills

  • Must possess basic machining skills

  • Ability to perform basic wiring of machine components.

  • Ability to effectively and accurately troubleshoot machine issues; mechanical, electrical, pneumatic, hydraulic and or programming

  • Ability to navigate through the machine HMI

  • Ability to work with Variable Frequency Drives

  • Ability to troubleshoot and repair Servo motion controls systems

  • Ability to train operators and maintenance personnel on machine operations, troubleshooting and preventive maintenance

  • Ability to perform a complete on site customer machine installation and start up

  • Ability to work with little or no supervision

  • Occasionally other duties outside the service department may be required


Joseph Machine Company is An Equal Opportunity Employer.