Redefining Customer Care
At JMC, we take customer care to a whole new level. We take the word "partner" literally. It's not just marketing-speak to us – we walk the walk. Starting with a collaborative process, we welcome our customer partners to tour our facilities and meet the experts working on their machines. Customers are intricately involved in the process of choosing and designing solutions that best fit their needs, whether utilizing one of our standard product offerings or a complete custom design platform, and can even participate in maintenance, troubleshooting and de-bugging processes.
In addition, when we begin a project, we look at not just the one piece you may need, but at your whole production process to understand how we can provide the best solution for your needs. And we provide the ultimate in support every step of the way, from the initial design to installation and any ongoing troubleshooting or future routine maintenance.
JMC also offers a 24-hour Help Desk to assist customers with critical, time-sensitive questions and needs.